Thank you for visiting and shopping at KREETY. Following are the terms and conditions that constitute our Shipping Policy.

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DOMESTIC SHIPPING POLICY

Shipment processing time All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Update this section if your processing time exceeds 2-3 business days.

 

Shipping rates & delivery estimates Shipping charges for your order will be calculated and displayed at checkout.

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SHIPPING

Please review your shipping, contact, billing and payment information for accuracy before submitting an order. Billing information must match the billing information you have on file with the issuing bank.

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PRICING

All prices are subject to change without notice at any time. Available inventory is subject to change without notice at any time. As a result, if your order is canceled for any reason, you may not be able to purchase the same item you originally ordered, and if the same item is available, it may not be available at the same price of your original purchase.

We will collect sales or use tax (collectively “Sales Tax”) on purchases of taxable items from buyers located in certain states where we have determined that we have a legal obligation to collect Sales Tax for such purchases. In these states, we will remit the tax collected from buyers to the appropriate taxing authority. In states where we do not collect Sales Tax, applicable state and local tax laws may require sellers or buyers to collect, remit, or pay Sales Tax to the appropriate taxing authority.

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Sales Tax will apply based on a buyer’s shipping address rather than a buyer’s billing address. Sales Tax will apply to all purchases of taxable items for applicable states, even for current offers that are completed at a later time.

Applicable Sales Tax rates may vary by state. Note that some states may include shipping fees in the calculation of Sales Tax while other states may exclude shipping fees.

To help provide a total cost inclusive of tax, we will estimate the applicable Sales Tax based on the delivery address entered at checkout. The estimated tax amount displayed may be updated when your order is finalized and completed.

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For more information, please view our Help Center page.

Return policy

We want you to be happy with your purchase, which is why we accept returns that are in the same condition as when shipped and that do not fall within any of the categories described in the next sentence. We do not issue refunds or accept returns or exchanges on any items listed as "Final Sale" on the checkout page, special items (e.g., Vintage, Sample, ID, Custom, Defect, Pre-Release), any used items or any items shipped to a freight forwarder or a delivery address in the People's Republic of China. All purchases of such items are FINAL SALE and we do not issue refunds or accept returns for such purchases.

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You have 3 days to request a return from the date you received the item(s). To initiate a return, please contact us here. Once we receive your return, the item(s) will be evaluated before your refund is made. Evaluation criteria include the following:

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• Item(s) must include the Return Label provided by us—Please note: Returns will not be processed without a KREETY Return Label.

• Item(s) must be in the condition they were in when sent by us, including but not limited to: no damage, original tags, no creases as a result of try-on and/or wear, no sole wear or debris (for shoes), and all original packaging included.

• Item(s) must be shipped to us within 3 days from receiving your Return Label. The evaluation process may take up to 7 days from receipt of return request and we reserve the right to make the final decision on all return requests.

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Once we process your return, we will refund you for the amount you paid for the item(s), less the shipping costs to and from you.

Make sure to only include the item(s) to be returned in your shipping box.

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For more information, please view our Help Center page.