Question 1

Can I change my order?

Accepted Answer

If you want to change the size, colour or quantity of your order, please e-mail (kreety2020@gmail.com) to us.

Question 2

How should I choose the best size for me?

Accepted Answer

We have a size guide that serves as a general guideline to help you find your size at KREETY. We have a wide range of silhouettes and product categories so each style will have different exact measurements. If you have any questions about a specific styles measurements you can always contact us and we will be more than happy to help you find your perfect size. You can email us at kreety2020@gmail.com with any questions. Please include your bust, waist and hip measurements so we are able to help as efficiently as possible.

Question 3

What is the status of my order?

Accepted Answer

Once you have received your shipping confirmation e-mail you can click on the tracking link provided to see the status of your delivery. Please note it can take up to 24 hours for tracking updates to appear. Any information about back ordered or canceled items will be included in a separate email.

Question 4

What if my package is lost?

Accepted Answer

If your package gets lost in transit, please send us an email right away at kreety2020@gmail.com  or give us a call during our business hours at +852 56083425. We will file a claim and do what we can to take care of it as quickly as possible.
 
*Please note:If a package has been delivered to the correct shipping address that was provided at checkout, or was signed for we cannot be held responsible for those lost or stolen packages.

Question 5

I ordered something and now it’s on sale; will you match the new price?

Accepted Answer

Unfortunately, we do not offer price adjustments for items that have been marked down. We apologize for this inconvenience!

Question 6

Does Kreety have a phone number to call?

Accepted Answer

We’re always here to help. Our number is +852 56083425 or You can find us in contact page.

NEW: Update on COVID-19

☆★JOIN OUR VIP CREW★☆